AELM - Frequently Asked Questions
1. How will I access my CE certificate after the course?
At the conclusion of the course, you will be given a link that provides your post course survey. Once completed, your CE certificate will be immediately available.
2. When can I expect to receive my course materials?
Approximately one week before the start of your scheduled course, we will send you a detailed email containing all supplemental materials, including the Zoom link you will use to access the course.
3. Do I need to register with Zoom to attend your live online seminar?
You will not need to register with Zoom in order to attend our live online seminar. Simply click the link in your email invitation and follow the instructions. You may be prompted to download the Zoom app if you don’t already have one.
4. What happens if I experience internet or computer difficulties during a live online seminar?
If you lose your internet connection or have computer difficulties during a live online seminar, please log back on as soon as you can. You may also call us at 949-346-4044 and someone will assist you.
5. How do I ask a question during the live online seminar?
Feel free to simply ask the course speaker by unmuting yourself. If you prefer, type your question into the Chat box found at the bottom of your Zoom screen and the moderator will either answer you directly or forward the question to the course speaker. The speaker can then address your question during the presentation or when time allows during one of our frequent Q & A segments.
6. How does an AELM live online course differ from an AELM live onsite course?
Attendees at an AELM live online course receive the same content and features of our live onsite courses including all pre-course supplemental learning materials, all additional learning materials, pre- and post-tests, course evaluation, and, most importantly, the ability to ask questions in real time.
7. What is the cancellation and refund policy?
Courses will only be cancelled by AELM in the case of unforeseen circumstances. If we need to cancel a course, you will receive a 100% refund back to your original form of payment.
Should you need to cancel your course registration, please contact us as soon as possible.
If you wish to cancel and receive a full refund less a 10% administration fee (not to exceed $150), you must send us an email at least 15 days prior to the course start date. You may transfer the date of your course for free.
If you submit your request 7 to 14 days before the program start date, you have the option to either receive a refund equal to 50% of the full course fee, or to transfer the date of your course with a 5.5% transfer fee.
If you submit your request within 7 days of the course start date, you are not eligible to receive a refund. However, you can request an offered course date option available on the website, which will only be honored if space is available. This will incur a 12.5% fee, not to exceed $200.
All cancellation and refund requests must be made via email to firstname.lastname@example.org. Refunds will be issued back to your original form of payment.